Welcome to Trusty Nannies
Premium Childcare at Your
Fingertips
Hello, wonderful parents and guardians in Colombo! Trusty Nannies is your go-to WhatsApp-based platform for exceptional babysitting, crafted for high-end families and expats. We connect you with qualified babysitters ensuring your little ones are in safe, loving hands. We make childcare effortless. Let’s dive into how it works and the values that keep our community thriving!
How It Works
WhatsApp Journey
Getting started with Trusty Nannies is as simple as sending a message. Our streamlined process via WhatsApp ensures quick, secure access to top-tier nannies, with no fuss.
Here’s the flow:
1. Start the Chat
Message us on WhatsApp to express interest. You’ll get updates confirming we’re on it.
2. Share your Needs
We’ll need some quick information to capture essentials: your contact details, care type (infant, toddler, school-age), duration, and special needs (e.g., medical or language preferences). send it out, and we’ll take it from there.
3. We Match the Magic
Our expert team assigns a fully vetted nanny from our pool, perfectly suited to your needs. We’ll share their profile and confirm availability.
4. We Confirm the Booking
Receive a booking form via WhatsApp. Reply with your approval, and we’ll send a confirmation with all service details.
5. Pay Securely
Use our bank transfer link for swift, secure payment. Once confirmed, we’ll issue a receipt via WhatsApp, and you’re set!
6. Nanny Arrives
Your assigned nanny arrives as planned. We’ll provide emergency contacts and an escalation guide for peace of mind.
7. Share Your Feedback
After the session, we’ll send WhatsApp feedback. Your thoughts help us keep the magic alive!
Your data stays safe with us, protected under strict privacy laws. If issues arise, we’re lightning-fast: complaints resolved within 3 days, payment hiccups fixed same-day, and service mismatches addressed in 48 hours.
Our Promise
Our Care Charter
We’re building a joyful, respectful community where children flourish and nannies shine. As a parent or guardian, your partnership is key.
Here’s how to make it wonderful:
Respect Always
Treat your nanny with kindness, ensuring a safe, supportive home environment. Share clear expectations for routines or special needs.
Open Communication
Provide accurate details about your child’s health and habits. Notify us promptly of schedule changes via WhatsApp, and address concerns respectfully.
Safety First
Keep your home child-friendly, with essentials like food, hygiene supplies, and first-aid kits. Avoid requesting unsafe tasks.
Clear Boundaries
Focus on childcare duties extra tasks need mutual agreement via WhatsApp.
Integrity Matters
No harassment, discrimination, or unethical requests. Resolve disputes through us for a smooth fix.
Fair Commitment
Honor agreed breaks and rest periods, celebrating your nanny’s role in your child’s happiness
Do’s and Don’ts
Your Guide to Harmony
Here’s a quick guide to keep things smooth and delightful:
Do’s:
Share complete details (e.g., allergies, routines) via WhatsApp.
Treat nannies with respect and professionalism.
Ensure a safe, well-equipped home.
Communicate feedback or concerns through WhatsApp.
Stick to agreed hours and duties.
Don’ts:
Avoid non-childcare tasks (e.g., cleaning, errands) unless discussed.
Don’t delay bank transfers.
Never create unsafe or discriminatory conditions.
Don’t bypass Trusty Nannies for direct arrangements.
Skip requests for confidential info beyond your contract.
Breaches may pause services or end contracts, with legal steps for serious cases. Let’s keep it positive!